Note: I am satisfied, based on Chris Miller’s comment (at 8 below), that he and his family did have a bad experience with Emirates well beyond an erroneous phone call for which an apology would have been sufficient.
Last month, British backpacker Michael Edgeley suffered chest pains on an Emirates flight back from Australia. The plane diverted to Mumbai, but sadly Edgeley died in the ambulance at the airport.
Also on the flight was the partner of Chris Miller from Tyneside, along with their two children. Emirates told Miller that his kids had chicken pox. And in a terrible mix-up with Edgeley,
When the backpacker later died, Emirates contacted Mr Miller in error with undertaker details.
Mr Miller said he had received a call from someone saying: “I have a couple of numbers for you, the first number is the undertakers dealing with the body”.
Mr Miller said: “At that point I believed one of my family was dead. I said, ‘What happened, what’s going on?’ but they put the phone down on me.
Mr Miller told the BBC he was hung up on when he asked to know what was going on. Emirates called again after 10 seconds to inform Mr Miller of their mistake. (Italics added)
Emirates has apologised to Miller, as they should. But is Miller satisfied with that?
Mr Miller said Emirates had not offered any compensation despite putting him through “absolute hell”.
Compensation for 10 seconds of “absolute hell”? I think not. If Miller’s family only came to the attention of Emirates by irresponsibly boarding a plane while the kids had a highly contagious disease, the stronger claim for compensation may be in the other direction.